Refund and Returns Policy

Refund and Returns Policy

Introduction

At [Your Brand Name], we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and returns policy to make the process as easy as possible.

Returns

Eligibility

To be eligible for a return, please ensure that:

  • The item was purchased within the last 30 days.
  • The item is in its original condition, unworn, unwashed, and with all tags attached.

Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Final sale items
  • Personalized or custom-made shirts

How to Return an Item

  1. Contact Us: Email our customer service team at returns@[yourbrandname].com with your order number and reason for return.
  2. Receive Authorization: Wait for a return authorization email from our team, which will include a return shipping label and instructions.
  3. Pack the Item: Carefully pack the item in its original packaging or a secure, appropriate shipping box.
  4. Ship the Item: Attach the provided return label to your package and drop it off at the nearest shipping facility.

Refunds

Processing Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: If your refund is approved, a credit will automatically be applied to your original method of payment within 5-7 business days.
  • Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check Your Bank Account: There may be a processing time before a refund is officially posted.
  2. Contact Your Credit Card Company: It may take some time before your refund is officially posted.
  3. Contact Your Bank: There is often some processing time before a refund is posted.
  4. Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at refunds@[yourbrandname].com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at exchanges@[yourbrandname].com with your order number and details of the issue. We will provide instructions on how to proceed.

Shipping

Return Shipping Costs

  • Domestic Returns: We provide a pre-paid return shipping label for domestic returns.
  • International Returns: Customers are responsible for return shipping costs for international orders unless the item is defective or we made an error.

Shipping Costs Non-Refundable

Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

[Your Brand Name]
Email: support@[yourbrandname].com
Mailing Address: [Your Street Address, City, State, ZIP Code, Country]

Thank you for shopping with [Your Brand Name]. We value your business and strive to provide the best service possible.